By Brendan Rees
Waiting for a technician to connect their landline and internet has become a daily event for one Cranbourne family.
Despite countless calls for more than three months to the National Broadband Network (NBN), their home which is located near Newington Drive, was no closer to being connected.
Louis, who asked not to reveal his surname, said he had been left reeling after he kept “getting thrown around between pillar and post” with the NBN.
“After three months and a 100 phone calls and emails, no phone connection or NBN or internet was provided,” he said.
“Why does the Government and the department and Minister of Communication make big false promises to the citizens of Australia?”
He said there was a time when the NBN had booked an appointment for his home to be connected but a technician failed to turn up.
He said he called the NBN, only to be told his service provider, Optus had requested the booking be cancelled.
“Finally, NBN comes to us and says it’s the council to blame because the council has been giving wrong block numbers. Each one is throwing the blame at each other.”
Adding to his frustration was the fact that there was an NBN fibre node cabinet located near his home.
He said with all the phone calls, emails and complaints, there has been no explanation with the delay in “providing us with a service much needed in this day and age of technology.”
“We’re talking about living in the 21st Century and here I was living in the dark ages.”
“I’ve heard many people in my area have faced similar problems,” he said.
He said he was even “told off” by one of the NBN complaints officer’s that he wasn’t their customer and they could not talk to him.
NBN local media adviser Kasey Ellison said NBN was working with Louis’s service provider to resolve the matter as quickly as possible and apologised for the inconvenience.
