Ask any group of business owners what their greatest challenge is today and chances are one or more of them will say something to do with staff management.
Little wonder really since when it comes to getting the best out of your team members, there is simply no one-size-fits-all solution that works.
In practice, we are all motivated by different things and so applying a ‘standard’ approach to managing staff is not only likely to be ineffective, in some cases, it can actually be harmful to the relationship.
Our ability to perform is very much a function of our attitude and our experience/expertise and so recognising this, the “Skill/Will Matrix” (developed by Max Landsberg and first described in his 2003 book, “The Tao of Coaching”) can provide useful insights for a manager as to which approach might work best according to the combination that best fits the team member.
Low Will and Low Skill
Staff here are typically new to the role or may have been in it for a while but not performing. Their attitude will be negative and the objective would be to improve their performance by being very clear about what’s required, potentially even micro-managing or else they will need to move on.
Low Will and High Skill
Staff here are capable of performing in the role but for whatever reason their morale or attitude is poor. These members need to be motivated by understanding the value of they do.
High Will and Low Skill
Staff in this quadrant are keen to get on and perform but simply don’t have the necessary skills yet. Since motivation is high, they will respond well to training and mentoring to improve here.
High Will and High Skill
People with these characteristics are your star performers. They certainly don’t require micro-management (likely to demotivate) and will respond well to coaching and clear direction. They will need to be kept challenged and will be keen to develop their skills still further.
Ian Ash ACC, AInstIB
Managing director OrgMent Business Solutions – ombs.com.au
What business topics would you like to learn more about? Email your suggestions and feedback to ianash@ombs.com.au
