Discarded rubbish and the alleged presence of rats at Cranbourne station has left commuter Sandra Bianco “disgusted”.
Ms Bianco registered a complaint with Metro trains on Tuesday 12 April but said that her complaint has fallen on deaf ears.
“I have been living in Australia for 21 years and this has never happened before,” Ms Bianco said.
“I pay my ticket Monday to Friday to be in a safe and clean environment and this is quite disgusting. It’s not acceptable.
“The rat infestation is horrible.”
A spokesperson from Metro Trains said saftey reasons meant that the areas identified as a concern between the bus interchange and the train tracks were not accessible for their cleaners to access due to the close proximity to the train tracks in an “enclosed” area.
They said they are working with a contractor to arrange a special team qualified to enter the area and clean the rubbish by Tuesday 3 May.
“We understand the community’s concern about the rubbish at Cranbourne Station and can confirm that we have a comprehensive cleaning schedule for the station, including daily cleaning of all platforms,” the spokesperson said.
“We thank passengers for their on-going feedback as we strive to keep our network clean and safe.”
Metro also denied the presence of rats, following an urgent on-site inspection from staff, and from contractor reports.
