Lynbrook-based company Aussie Broadband has been shortlisted as a finalist in the 2020 Australian Service Excellence Awards (ASEAs).
The ASEAs are highly prestigious customer service awards across all industries in Australia, not just telecommunications.Managing director of Aussie Broadband, Phillip Britt, said the company was pleased to have been nominated for two awards: Customer Service Organisation of the Year (large) and Service Excellence in a Large Contact Centre.
He said the company has built a reputation for excellent customer service, and paid tribute to all the team at Aussie Broadband.
“This is a huge achievement to be recognised as one of the top companies in Australia for customer service. Well done to all of our staff – this is something that they can be very proud of.”
This is the third year that the telco has been a finalist in at least one category, often squaring up to Fortune 500 companies.
This year, Aussie Broadband faces competition from HCF, Woolworths Food Group and Law in Order in its shortlisted categories.
Aussie Broadband has evolved over the past 16 years from a start-up in a Morwell lounge room to the fifth largest provider of NBN services across Australia today.
Last year the company opened a second major call centre in Lynbrook.
“We are proud to base our call centres in Australia, so we don’t need to go offshore. Our customers regularly tell us that they feel like they are treated as a person by our call centre team, rather than a number,” Mr Britt said.
“Despite the challenges presented by Covid-19 and rapid growth, our customer satisfaction scores have increased to record levels.
“Over the first 4 months of 2020 we maintained a customer service rating of 8.7 out of 10, but in May, this figure jumped to over 9,” he said.
The company is preparing to list on the Australian Securities Exchange later this year.