Cranbourne Information and Support Service (CISS) is responding to calls for help from people who are suddenly without jobs and income due to the coronavirus pandemic.
While their doors may be closed to the public, CISS was still offering help over the phone for people to access emergency relief through the agency.
It was also working closely with other service providers to make sure that the changing needs of the community of Cranbourne and Casey South were met.
CISS executive officer, Leanne Petrides said their service was critical as a “lot of people who are new to welfare and just don’t know where to get assistance”.
“CISS already supports many vulnerable individuals and families each year and expects numbers to increase significantly in coming months,” she said.
“This is where agencies like us come in – being able to provide local services relevant to their needs and to provide support to people when their world is changing in so many ways”.
CISS can assist people experiencing personal and financial difficulties by providing information, referral, advocacy and support. Emergency relief can include things like food, petrol or chemist vouchers, crisis assistance, and referrals to other local services.
Limited financial assistance is also available. Additional free and confidential services are available, including counselling for children, adolescents and adults, financial counselling and support work.
Ms Petrides said CISS also welcomed the announcement of an additional $200 million for financial wellbeing and capability programs, and was grateful for “the very positive moves the government is making to ease financial hardship for all Australians during these unprecedented times”.
“We have been very quick to work out ways to safely deliver a local service that protects everyone at this time’, she said.
The public may call between 9.30am to 4pm Monday to Friday for support or assistance on 5996 3333 or via email: ciss@cranbourneiss.org.au
