By Brendan Rees
A group of Cranbourne East residents went without some relaxation time in front of their TVs after their reception cut out for 48 hours.
It’s believed dozens of homes in the Hunt Club and Cascades on Clyde estates had their Foxtel and free-to-air connection dropout from Saturday afternoon, 14 September.
“It’s just terrible,” Greg Bain of Hawkeseye Way said, after having to resort to his phone which had internet service.
“Many people have been complaining on Facebook,” he said.
Mr Bain said he called Telstra, which runs Telstra Velocity in the area, an optical-fibre technology network which connects to homes, supplying subscription TV and free-to-air TV.
He said he was told the disruption was caused by workers “upgrading the exchange” and was offered $5.49 from Foxtel and $8 from Telstra in compensation.
“It’s pretty pathetic,” Mr Bain said.
A Telstra spokesman confirmed there was a “minor outage” which impacted 32 customers for 12 minutes on Saturday afternoon, 14 September.
He said the cause was not known and due to the fault being cleared Telstra could not comment further.
Another resident Kaye Smith said she couldn’t get any reception at their Hawkeseye Way home until Monday.
“We’ve got another television which is just free-to-air but we just couldn’t get that either,” she explained.
“We’ve had no explanation from Foxtel. We believe someone cut a cable.
“It’s a long time for them to get around to fixing it,” she said.
Ms Smith added she and her husband didn’t bother calling Telstra but “people are trying to claim compensation from Foxtel – I don’t know how that’ll go.”
Done of Flash Dan Drive, said he wasn’t bothered by the disconnection.
“I just took off to my brother’s place to watch the footy,” he said.
Don, who asked not to publish his surname, said he was able to still stream Netflix “so it wasn’t problem for me.”
