CITY of Casey customers are finding the council easier to deal with, a recent survey says.
The council recently participated in a program to determine its ‘net easy’ score through surveying recent customers and asking about their experience.
The score is an indicator of the ‘ease of doing business’ for customers and is the net difference between the percentage of those who rated the experience as easy and those who rated it as difficult.
City of Casey Mayor Sam Aziz said the council’s score improved from plus-36 in the previous year to plus-51.
He said the council last year adopted its Customer Focus Strategy, which detailed its commitment to having a customer focus and set the direction for the organisation “to deliver services in a way that has the customer at the centre of everything we do”.
“We’ve reduced response times, we’re simplifying and making more services and transactions digital, taking steps to better understand our customer expectations and building the capabilities of staff to be more customer focused,” he said.
“We’re working to ensure our customers are at the centre of everything we do and the significant improvement in this survey is a great indication that we’re heading in the right direction.
“Council has delivered a number of projects over the past two years to achieve efficiencies and improvements across the organisation to better position the council to meet the challenges of the future, while also delivering better services to the community.”
